We are sorry to hear about the issue with your product, we understand it is frustrating. Please kindly confirm if the situation happened by arrival or it also happened when using it manually. 

We would be happy to send you a replacement if it’s under the warranty, however we need your help to confirm the issue first:

Please take a video showing the issue you described. No commentary is necessary, just the box and the art itself

Please upload the video in the form below. To do so, click on ‘Choose File’ and select the video, then click on ‘Submit’ after leaving a message in the comment box. If the issue is confirmed, we will send out the replacement.

Apologies for the inconvenience caused. We look forward to hearing back from you.

Best regards,


Bahía Dunham Support Team